Refund Policy

Refund Policy

Return and Exchange:

1) Return & Exchange due to (size and style issues) can be done within 15 days from the date of delivery for all online orders. Tags should be intact, and product should be unused.

2) Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. 'Damage' does not include any issue with the product pertaining to the style/design of the product purchased.

3) Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange or a refund for prepaid orders which may normally take up to 15 to 20 working days. However, the refund will be paid after deducting the shipping charge and COD charge paid by the customer at the time of placing the order.

 

Exchange:

  • Customer would have the option of sending the product back by herself or avail reverse pickup facilitated via third party courier companies. In case, the customer opts to avail the reverse pickup by third party courier companies, an ‘Exchange Fee’of ₹150 would be applicable. In case the customer opts to send the product(s) herself, there won’t be any Exchange Fee.

Size Exchange

  • We take great care in dispatching garments as per size mentioned in our size charts. For one size alteration, we expect our clients to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.

 

Refund in case of Return of product(s):

  • Any COD Fee or Shipping Charges paid for the original order are non-refundable.
  • Customer would have the option of sending the product back by herself or avail reverse pickup facilitated via third party courier companies. In case, the customer opts to avail the reverse pickup by third party courier companies, a “Return Fee” would be applicable. In case the customer opts to send the product(s) herself, there won’t be any Return Fee.

Warehouse Address:

  • 1,2,6,7 Mahavir Complex, Road Number: 7, Udhana Udyognagar, Udhana, Surat, Gujarat - 394210.
  • Contact Number: +91-8160315932

 

Refund to Payment Method/Account 

Refund requested in the same ‘bank account / card / wallet / LAAKHI website wallet’ used for placing the order.

For COD orders, LAAKHI will send out a payment link to the customer or customer can send their 'bank detail / G-pay number also.

  • ‘Return Fee ’of ₹150 is applicable when customer opts for reverse pickup.

Refund is processed once the product(s) is/are received at our warehouse (a maximum of 20 working days after pickup) and pass(es) quality checks. Please note that reverse parcel takes anywhere from 3-20 days after pickup to reach us.